Canadians expect that healthcare services will be delivered to them in a modern, co-ordinated, sophisticated, easy-to-use way. We also expect that those providing us with services will do so efficiently, with as little hassle and as much ease of use as possible; and that they will learn from experience, and keep track of things. Published in the Guest Editorial section of
Healthcare Information Management & Communications Canada (Vol. 26 No. 3).
Bennett Jones