In her latest Legal Innovation Now column in Canadian Lawyer, Kate Simpson looks at why it can be so challenging to get search within the enterprise right. She says that for “Search: The Next Generation” to happen, we need to understand information- and knowledge-seeking behaviours.
"We need to design search screens that promote instant retrieval, while also supporting the deep and cerebral research of our lawyers. We need to design screens that can help us see the patterns and trends for even deeper insights about the firm and its expertise. Oh, and all those screens need to be simple, clean and intuitive."