Predictable delivery of legal services that meet time, scope and cost expectations builds powerful lawyer-client relationships. However, sometimes there can be a mismatch between expectations and a subjective determination of "value". This program will focus on strategies to address any mismatch, support the delivery of valued legal services and exceed client expectations.

 Join Bennett Jones and our expert speaker:

Melissa LaFlair

for a BJA professionalism series course which will focus on:

• Understanding the client's perspective;
• General client operating context;
• Identifying your clients' needs;
• Setting and managing client expectations; and
• Ongoing Self Assessment.

WebEx Webinar

This event is not being offered as a WebEx webinar.

Date: Thursday, April 3rd, 2014
Registration/Buffet Lunch: 12:00 p.m. – 12:30 p.m.
Course: 12:30 p.m. – 2:00 p.m
Location: Bennett Jones LLP, 1 First Canadian Place, 100 King Street West, 34th Floor, Toronto ON M5X 1A

CPD Credit Information

Total CPD: This program contains 1.5 Professionalism Hours

This organization has been approved as an Accredited Provider of Professionalism Content by the Law Society of Upper Canada. For more information on the session or to attend, please contact Sorcha Clifford at 416.777.6505 or CliffordS@bennettjones.com.