Essential Functions:

Desktop Technician

  • Provide hardware / software support to users on issues escalated by Help Desk
  • Assist with user account creation and maintenance of group memberships for the Vancouver office
  • Work with vendor support to resolve technical issues at a high level
  • Update ticketing software for the purpose of tracking outstanding work and reporting
  • Update Bennett Jones Desktop Support group on status of any outstanding issues
  • Install and maintain printers within the environment
  • Assist with any software/hardware rollouts to the firm
  • Assist with moves within the office as they relate to desktop or telephone relocations
  • Work with Help Desk and Applications staff as appropriate to determine and resolve problems
  • Ensure desktop computers interconnect seamlessly with all systems including file servers, messaging servers, application servers, and administrative systems
  • Inventory of all desktops and printers
  • Act as a backup to System Technician
  • Other duties as assigned

Technology Trainer

  • Design and implement innovative technical skills development training programs that increase the productivity and efficiency of all Firm members
  • Organize, prepare, schedule and conduct new hire and continuous learning workshops for staff and lawyers on the Firm's technologies and computer applications
  • Deliver training sessions via various formats from one on-one coaching, 15-minute micro sessions and up to 3 day new hire training
  • Conduct training via classroom sessions, WebEx, videoconference and desk-side coaching
  • Manage the training classroom environment, including motivating participants, maintaining focus and adapting training style to meet the needs of participants
  • Create and maintain effective and engaging courseware including Instructor Notes, Quick Reference Sheets, visual aids, e-learning modules and invitations
  • Analyze feedback from participants and make recommendations to enhance the current curriculum
  • Actively participate in testing new or upgraded software and technologies
  • Develop and maintain a comprehensive knowledge of the Firm’s business applications, processes and workflows

Qualifications:

  • A minimum of 3 years training and 3 years of Technical Support experience
  • College Diploma or University Degree in information technology or related work experience
  • Knowledge of desktop productivity software, including PDF tools, document management systems; advanced knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel).  Familiarity with time & billing software, template software and numbering macros an asset
  • Exceptional presentation, communication and inter-personal skills with a focus on providing excellence in client service within and outside of the department.
  • Experience with Learning Management systems is an asset
  • Ability to quickly learn new applications and technologies
  • Knowledge of Network, Desktop Technologies and Computer Imaging with advanced desktop troubleshooting skills
  • Proficient with common software features, configuration and installation
  • Ability to work in a fast-paced environment and respond to changing priorities
  • Organized, detail-oriented, self-motivated and able to work independently
  • Flexible, open-minded and collaborative
  • Previous experience in a legal or other professional services environment would be considered an asset


All offers of employment are conditional upon the satisfactory verification of a Canadian criminal record check. Determination of the factors that constitute satisfactory verification is within the sole discretion of Bennett Jones.

This position will remain open until a suitable candidate is found.

Bennett Jones is committed to the health, safety, and well-being of our firm members.  Effective October 1, 2021, Bennett Jones will require all Firm members to be fully vaccinated against COVID-19, in accordance with public health guidance, prior to entering the workplace, attending a firm sponsored event, attending at a client's workplace or travelling on firm business. Bennett Jones welcomes applications from all applicants, including applicants who may requires a specific accommodation because of a disability or another protected ground. Any applicant requiring accommodation during the application process should contact hrvancouver@bennettjones.com.

Apply Here

Details

Location
Vancouver, BC

Employment Type
Full Time

Posted on September 09, 2021